FAQs

See the About Us page, if you haven’t already, for a complete introduction to our property manager and professional team.

The resident pays us the rent every month sometime between the first and fifth of the month. Most of these payments are made through the Tenant portal or by personal check. Since these payments are deposited into an escrow account, we have to insure that the funds are present to reduce the possibility of bad checks.

We also understand your need to get your money in a timely manner. Depending on the month, weekends and bank holidays, we will process ACH payments directly into your account on or about the 8th of the month. Once processed, funds are in your account the next business day.

You will receive your operating statement every month showing income minus expenses equaling cash flow. These statements are generally sent the same time the direct deposit is initiated. E-Statements are sent in a PDF format that requires the free reader from Adobe Acrobat to open, view and print for your records

All rents are due on or before the first of the month. Further, regardless of holidays, weekends or acts of God, any rent received after 11:59 PM on the fifth of the month will incur a late fee. Mailing the payment does not constitute payment – we must receive it in order for it to be considered paid. For any rent not received before the fifth of the month, a 3 day pay or quit notice will be posted immediately. Some cases may allow a tenant some leeway with good communication and permission from the owner. If at any point after the 3 days of delinquent rent, the owner would like to begin the eviction process, we will use our designated attorneys to begin the eviction process. The court costs, attorney fees and/or administrative fees are to be reimbursed by the tenant when they pay the past due rent.

The management agreement sets the parameters in which we can operate on your behalf. Since you are the owner of the property, you have a legal responsibility under state law to maintain the house in good condition at your expense. You cannot expect the resident to pay for repairs that are not their fault. Owners pre-authorize us to perform up to $250.00 of maintenance on the property without express consent. Any time the cost per repair or sequence of repairs exceeds that amount, we must secure your permission. It is very important for us to maintain excellent communication with the owner. In the case of an emergency, we will use every means available to us to contact you. However, if we are unable to do so for whatever reason, we will only perform maintenance to the extent that is required to protect life and/or the property.

The management agreement sets the parameters in which we can operate on your behalf. Since you are the owner of the property, you have a legal responsibility under state law to maintain the house in good condition at your expense. You cannot expect the resident to pay for repairs that are not their fault. Owners pre-authorize us to perform up to $250.00 of maintenance on the property without express consent. Any time the cost per repair or sequence of repairs exceeds that amount, we must secure your permission. It is very important for us to maintain excellent communication with the owner. In the case of an emergency, we will use every means available to us to contact you. However, if we are unable to do so for whatever reason, we will only perform maintenance to the extent that is required to protect life and/or the property.